123kat FAQ — All Player Questions Answered

Once your withdrawal request has been reviewed by the 123kat support team, funds will arrive in your KBZPay, Wave Money, or AYA Pay account within 10 to 45 minutes. During peak traffic periods or temporary payment service interruptions it may take a little longer, but under normal circumstances it will not exceed 45 minutes. If you have any concerns, you can raise them via Live Chat.

Yes, 123kat's payment service is open 24 hours, 7 days a week — you can request a withdrawal on weekends and public holidays too. Requests made late at night may take slightly longer than the usual 10–45 minutes, but you can check whether your funds have arrived via Live Chat.

For withdrawals, a minimum of 10,000 Ks is required. Amounts below this cannot be withdrawn in a single transaction — accumulate across multiple rounds until you reach 10,000 Ks, then withdraw. The minimum deposit is 5,000 Ks, and you can deposit via KBZPay, Wave Money, or AYA Pay.

"Pending" means the support team is still reviewing the transaction. This normally completes within 45 minutes. If it takes longer, contact us via Live Chat with the phone number registered on your account and the payment method used for the withdrawal — the support team will check it right away.

To withdraw bonus funds, you must complete a wagering requirement of 25x. For example — if you receive a bonus of 20,000 Ks, you need to wager 20,000 × 25 = 500,000 Ks before the bonus can be withdrawn. You can track your wagering progress from the player dashboard.

Yes, the entire 123kat support team can assist you in Myanmar language. Both Live Chat and email support are available in Myanmar language, so you can ask anything without any language barrier.

123kat has only 2 contact channels — 24/7 Live Chat (directly on the platform) and email: [email protected]. You can reach us in Myanmar language through either of these. Please note that there are no 123kat accounts providing support via Telegram, Viber, or Messenger.

Before contacting the support team, please prepare the following — (1) your 123kat account username, (2) your registered phone number or email, (3) a screenshot of the issue (if available), (4) the transaction reference number if it is a payment-related issue. Having these ready will help resolve your issue faster.

123kat's Live Chat support is open 24 hours, 7 days a week — whether it's the middle of the night or a busy match evening, you can reach us anytime. Times are based on Myanmar Standard Time (MMT, UTC+6:30). For email enquiries, we do our best to reply as quickly as possible.

Free Spins let you spin slots without using your own money. Winnings from these spins are added as bonus funds, and you can withdraw them once the wagering requirement is met. Free Spins can generally be obtained through a game's built-in feature or through platform promotions; the exact frequency for a specific game cannot be given in advance.

Many games have a Demo mode where you can try out the gameplay and features in advance. Demo mode uses virtual money, so you will not win real cash. To play with real money, log in to your 123kat account and make a deposit.

A Progressive Jackpot works by adding a small portion of each player's bet into a jackpot pool with every spin. As more players join, the pool grows until one lucky player wins the full jackpot. After the jackpot is won, the pool resets and starts building up again.

RTP (Return to Player) is a percentage that shows how much of the total amount wagered by players can be expected back over time. It is not a guarantee for any single session — it is the average trend across a large number of plays over the long run. A higher RTP means the average return rate may be better, but it does not guarantee winnings.

First, check the game's minimum bet amount — players on a tighter budget should choose games with lower bet amounts. Low-volatility games pay out small wins more frequently, making them suitable for stretching your budget longer. High-volatility games can deliver large jackpots, but keep in mind there is a higher chance of spending more. Trying the game in Demo mode first is one of the best approaches.

No — each player is allowed one account only. Opening additional accounts may result in those accounts being banned and any balance inside being forfeited. If a family member wants to play using their own mobile device, they can open a separate account — however, since the IP address will be the same, you must notify us in advance via Live Chat.

Yes, as long as you know your username and password, you can log in from a new phone straight away. 123kat does not restrict access to a single device — you can log in from any browser or any phone model. An OTP verification may be sent for security when you log in, so keep your registered phone number handy.

Click "Forgot Password" on the login page — your registered phone number or email will be verified, an OTP code will be sent, and you can set a new password. If you cannot access your phone number either, Live Chat can verify your identity using your personal details and assist you.

To change key details such as your phone number or payment method information, contact us via Live Chat, verify that you are the account owner, and the changes can be made. Details that can be changed from your own dashboard (such as preferred language) can be updated directly from your profile settings.

Usernames may only contain Latin letters and numbers and must be between 6 and 20 characters. Your username cannot be changed after registration, so choose carefully. Passwords must be at least 8 characters, include a mix of uppercase and lowercase letters, and contain at least one number. We recommend adding a special character for stronger security.